Fit and sizing
How do I find my size?
Every product page has its own size chart. For shapewear, measure your natural waist (the narrowest part) and the fullest part of your hips with a soft tape, then match both to the chart. For bras, use your underband and cup size. Fit differs between styles, so always check the chart for the specific piece rather than going by your usual dress size alone.
I am between two sizes. Which should I pick?
For everyday comfort, go with the larger size. For firmer shaping, go with the smaller — but shapewear should never dig in, roll down or make it hard to breathe. If you are unsure, email us your waist and hip measurements and we will tell you honestly which size to choose.
Should shapewear feel tight?
Snug, not painful. It should smooth and hold without pinching, leaving marks or restricting your breathing. If a piece rolls down at the waist or rides up at the leg, it is usually a sign that the size is too small rather than too big.
What does the compression level mean?
Each product lists its compression level. Light compression is for all-day smoothing under everyday clothes. Firmer levels give more sculpting for events and fitted outfits, and are best worn for shorter stretches until you are used to them.
Can I wear shapewear if I am pregnant or recovering from surgery?
Our shapewear is not a medical garment. Please check with your doctor or midwife before wearing any compression garment during pregnancy, after surgery, or if you have a circulatory condition.
Delivery
When will it arrive?
Delivery is free to every UK address, with no minimum spend. Orders are processed in 0 to 1 working days, and anything placed before 3:00 pm GMT is dispatched the same working day. Transit is then 3 to 5 working days with Royal Mail on a tracked service, Monday to Friday. Every parcel is sent in plain, discreet packaging. We ship within the UK only.
How do I track my order?
You will get a dispatch email with a tracking number and link as soon as your parcel leaves us, and you can check progress any time on our Track Your Order page. Tracking can take up to 24 hours to show its first scan, so a blank page on the evening of dispatch is normal. If tracking has not moved for 5 working days, or nothing has arrived within 10 working days of dispatch, email us with your order number and we will chase the carrier and either resend or refund.
Returns
Can I return it?
Yes, and returns are free. You have 30 days from delivery to request a return or an exchange. Email us with your order number and we will send you a prepaid return label to download and print — there is nothing to pay and no restocking fee, whether the item arrived faulty or it simply is not for you.
Can I try it on first?
Yes. Try it on over your own underwear, with any hygiene liner still in place. We only ask that it comes back unworn and unwashed, with its tags and original packaging. For hygiene reasons, underwear, briefs, thongs, period pants, swimwear bottoms and adhesive items can only be returned sealed or with the hygiene liner intact, unless they are faulty. Refunds are issued within 7 days of your return reaching us, back to the original payment method.
Can I exchange it for a different size or colour?
Yes, within the same 30-day window. Email us and we will send the free return label, then dispatch the replacement once your item reaches us — no delivery charge in either direction. If you would rather not wait for two parcels in sequence, we will refund the original so you can reorder immediately.
Care
How do I wash my shapewear?
Cool machine wash on a delicate cycle inside a mesh wash bag, or hand wash in cool water. Skip the fabric softener — it breaks down the elastane that gives shapewear its hold — and never tumble dry. Lay flat or hang to dry away from direct heat.
How do I make it last?
Rotate between two or three pieces rather than wearing the same one every day, so the fabric has time to recover its shape. Fasten any hooks before washing so they do not snag, and keep bras with moulded cups flat in the drawer rather than folded inside each other.
Anything else
Email support@chufed.com, call +44 (744) 740-6462, or use our contact form. We reply within 24 to 48 hours on working days, Monday to Friday, 9:00 am to 5:00 pm GMT.