Everything we know about getting your order to you, in plain terms. If anything here does not match what actually happened with your order, tell us and we will sort it out.
Shipping cost
Delivery is free on every order to any address in the United States. There is no minimum spend and no surcharge added at checkout. The price you see on the product page is the price you pay for the item itself, plus any sales tax your state requires, which is shown at checkout before you pay.
We currently ship within the United States only.
Order processing time
Orders are processed in 0 to 1 business days. Orders placed before 3:00 pm ET are shipped the same business day. Orders placed after 3:00 pm ET, on a weekend, or on a US federal holiday are shipped on the next business day.
Transit time
Transit time is 3 to 5 business days from shipment. Deliveries run Monday to Friday, excluding US federal holidays.
So from placing your order, expect it within roughly 3 to 6 business days in total.
Alaska, Hawaii and US territories can take longer than the window above. If you are ordering from one of those, email us before you buy and we will give you a realistic date rather than a guess.
Who delivers it
Orders are sent with UPS Ground on a tracked service. Your package does not need a signature and will be left in a safe place or with a neighbor if you are out, at the discretion of the delivery driver.
The chair ships compressed in a single carton, roughly 37 x 14 x 14 inches and about 14 lbs. It is a large box rather than a heavy one, so make sure someone can bring it inside.
Tracking your order
As soon as your order leaves us you will receive a shipping email containing your tracking number and a link. Tracking can take up to 24 hours to show its first scan — if it looks blank the evening you receive it, that is normal.
You can also check progress any time on our Track Your Order page using your order number and email address.
If your order has not arrived
If tracking has not updated for 5 business days, or your package has not arrived within 10 business days of shipment, email support@chufed.com with your order number. We will open an inquiry with the carrier and either resend your order or refund it in full. You do not need to chase the carrier yourself.
Missing or incorrect items
If your package arrives incomplete, or with the wrong item inside, email us within 30 days of delivery with your order number and a photograph of what you received. We will send the correct item at our cost — you will not be asked to pay shipping for our mistake.
Damaged in transit
The carton is sturdy but it is large, and large boxes occasionally take a knock. If the box arrives crushed, torn or wet, photograph it before you open it and email us the pictures with your order number. That photograph makes the carrier claim straightforward, and we will replace or refund without waiting for the claim to close.
Wrong address
Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away — if the order has not yet shipped we can correct it. Once a package has gone out to an address you supplied, we cannot recall it.
Company details
Trading name: Chufed
Address: 1470 West Street, Wilson, Wyoming 83014, United States
Email: support@chufed.com
Telephone: (945) 427-6887
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm ET
Contact form: chufed.com/pages/contact