Contact Us
We would love to hear from you.
Questions about the chair, an order on its way, or a return? Send us a message and a real person will answer, usually within one business day.
Address
Chufed
4A Victoria Road
North Berwick, East Lothian
EH39 4JL
United Kingdom
Information
+44 (744) 740-6462
Customer service
Monday to Friday, 9:00 am to 5:00 pm GMT.
(We reply within 24 to 48 hours on working days.)
Before you write
Many questions are already answered on our FAQ page.
Chasing an order? Track Your Order is usually faster than emailing.
Discover more in our FAQ
How does it arrive, and how long until I can use it?
It ships vacuum-compressed in a single carton, roughly 37 x 14 x 14 inches and about 14 lbs. Large but not heavy — one person can carry it, though it is awkward through a narrow door.
Cut the bag open and it expands immediately, then keeps expanding for the next 24 to 48 hours as the foam takes in air. Give it a good shake and leave it a day before you judge the firmness. It arrives looking a little undersized and does not stay that way. Keep the carton flat and hang on to the compression bag until you are sure.
Will it go flat after a month?
This is the thing that goes wrong with most bean bags, so it is worth answering properly. Cheap chairs are filled with loose polystyrene beads, which crush permanently under body weight and cannot be replaced. This one is filled with shredded foam, which springs back.
It will settle — every foam seat does, and you will notice it compress slightly over the first few weeks as the fill beds in. What it will not do is collapse into a flat sack. Give it a shake and a punch every couple of weeks and it holds its shape.
What is your return policy?
30 days from delivery, and returns are free. Email us with your order number and we send a prepaid label to download and print — nothing to pay and no restocking fee, whether the chair arrived faulty or you simply changed your mind.
You are meant to unpack it and sit in it; using the chair does not void your return. We ask that it comes back clean and complete with the footstool, since faux fur with a fixed cover cannot be laundered. Refunds are issued within 7 days of your return reaching us.
How big is it, and who does it fit?
37.4" deep x 37.4" wide x 27.16" high — a little over three feet square, and about waist height on most adults. Big enough for one adult to sit cross-legged in, or to sprawl sideways with your legs over the arm. The footstool is included, so you can stretch out fully without buying anything else.
Measure the corner you have in mind before you order. Three feet square is a real piece of furniture, and it takes up more floor than people picture from a photograph.
Why buy from Chufed?
