This policy explains how to return the chair, how an exchange works, and how a refund is issued. Returns are free — we provide the label.
Your right to return
We operate a 30-day return policy. You have 30 days from the day your chair arrives to request a return or an exchange, for any reason.
This is our own policy rather than a legal minimum. We set it at 30 days because a chair is not something you can judge in an afternoon — you need to actually live with it for a week or two.
Condition we can accept
You are meant to open the box and sit in it. Unpacking the chair, letting it expand and using it does not void your return. There is no way to know whether a seat suits you without sitting in it, so we would rather you did.
What we need back is a chair that is clean and undamaged: no stains, spills, burns, tears, pet hair or odors, with the footstool included. We cannot resell a chair that has been soiled, and faux fur with a non-removable cover cannot be laundered, so this one matters more than it would on most products.
Chairs that have been damaged through misuse, used outdoors, or returned without the footstool cannot be accepted.
About the packaging
Your chair arrives vacuum-compressed in a carton. Once you open it and it expands, it will not go back into that box, and we do not expect you to try.
If you think there is any chance you will return it, keep the carton flat and hold on to the plastic compression bag it came in. When you start a return we will send instructions for getting it back into that bag using an ordinary vacuum cleaner, which takes about ten minutes.
If the box or bag is already gone, tell us. We will ship you replacement packaging at our cost. A missing carton does not cost you your return.
How to start a return or exchange
Email support@chufed.com with your order number and the reason. We will reply within 24 to 48 hours on business days with your return label and instructions. Please do not ship anything back before you have heard from us — returns sent without prior contact can take much longer to process.
Return shipping is free
We provide a prepaid return label at no cost to you. We email it as a PDF for you to download and print, then you attach it to the carton and drop it off or schedule a pickup. There is nothing to pay, and nothing to claim back afterwards.
This applies to every return, whatever the reason — whether the chair arrived faulty, we sent the wrong thing, or you simply changed your mind.
If you cannot print a label at home, tell us and we will arrange an alternative.
Returns are by carrier
All returns are made by mail using the label we provide. We are an online shop with no retail counter, so items cannot be returned in person.
Return address
Returns are sent to Chufed, 1470 West Street, Wilson, Wyoming 83014, United States. The label we send is already addressed, and we confirm the address by email when we accept your return so it can be matched against your order.
No restocking fee
We do not charge a restocking fee, a handling fee, a return shipping charge, or any other deduction. An approved return is refunded in full at the price you paid, including any sales tax you were charged.
Exchanges
We accept exchanges within the same 30-day window and on the same condition terms as returns.
Email us with your order number and tell us you would like an exchange. We send the free return label, and once your chair arrives and passes inspection we ship the replacement to you — the same business day where possible, and with no delivery charge in either direction.
If you would rather not wait for two large boxes to travel in sequence, tell us and we will refund the original instead so you can reorder immediately.
Different situations
Changed your mind: request a return within 30 days. The chair needs to be clean and complete. We pay the shipping. Refunded in full once received.
Faulty or damaged on arrival: email us within 30 days with a photograph. We send a free label and then a replacement or a full refund, whichever you prefer.
Wrong item received: email us and we will send a free label and ship the correct item.
Order never arrived: contact us if your package has not arrived within 10 business days of shipment. We will open an inquiry with the carrier and either resend or refund.
Canceling after ordering: email us as soon as possible. If the order has not yet shipped we will cancel and refund it in full. If it has already gone out, treat it as a change-of-mind return.
How your refund is issued
Once your return arrives with us we inspect it and email you the outcome. Approved refunds are issued within 7 days of the chair reaching us. Refunds go back to the original payment method used at checkout — we cannot refund to a different card or account. Depending on your bank, it can take a further 3 to 5 business days to appear on your statement.
Where a return is refused, we will explain why in writing, send you the photographs we based that on, and return the chair to you at no cost.
Items we cannot accept
We cannot accept chairs that are stained, soiled, torn, burned, water damaged, carrying odors or pet hair, that have been used outdoors, or that come back without the footstool.
Questions
Anything unclear, ask us before you ship it back: chufed.com/pages/contact
Company details
Trading name: Chufed
Address: 1470 West Street, Wilson, Wyoming 83014, United States
Email: support@chufed.com
Telephone: (945) 427-6887
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm ET
Returns accepted from: United States