Enter your order number and the email address you used at checkout to see where your chair is.
Before you check
Tracking can take up to 24 hours to show its first scan. If your shipping email arrived this afternoon and the tracking page looks blank tonight, that is normal and nothing has gone wrong.
What the timings should look like
Orders are processed in 0 to 1 business days, and anything placed before 3:00 pm ET ships the same business day. Transit is then 3 to 5 business days with UPS Ground, Monday to Friday, excluding US federal holidays. From placing your order, expect it within roughly 3 to 6 business days in total.
If something looks wrong
If tracking has not updated for 5 business days, or your package has not arrived within 10 business days of shipment, email support@chufed.com with your order number. We will open an inquiry with the carrier and either resend your order or refund it in full. You do not need to chase UPS yourself.
If your package is marked delivered but you cannot find it, check with neighbors and around the property first — a 37-inch carton is often left further from the door than a small parcel. If it still has not turned up after 24 hours, email us and we will sort it out.
Contact
Email: support@chufed.com
Telephone: (945) 427-6887
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm ET
Response time: Within 24 to 48 hours on business days